Privacy Policy

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We understand that your privacy and security of your personal data/information is important. This policy will explain how we collect & use the personal data, what actions we implement to keep it secure, and as well as your rights in relation to the personal information we hold about you.
This policy applies when you visit our website or interact with us on social media.

Topics Included inside this Policy

Who we are:

When we say 'LIVANA' , 'LIVANA HOTEL' , ' WE' , 'US' , 'OUR' in this policy we are referring to LIVANA HOTEL.

Livana Hotel is is located at the tip of the island of Cyprus, which is within the Karpaz National Park area with its historical and natural view. Provides their guests with a combination of comfort, taste and sea enjoyment.

LIVANA HOTEL is registered in TURKISH REPUBLIC OF NORTH CYPRUS.

ADRESS: Livana Hotel / Karpaz Milli Park / Dipkarpaz Kuzey Kıbrıs

The data we collect

Information that you provide us as your name, phone number, address, email address, bank account and/or payment card details and any feedback you give us including by phone, post, email or even via social media.

We may also keep details of your visits to our website including, traffic data, location data and other communication data. We also keep records of your queries and correspondence in the event you try to reach us.

How we collect data

You as the user of this website directly provide us with most of the data we collect. We collect data and process data when you:

• Place an order for any of our products and/or services.
• Complete a query or provide us feedback on our website, by phone, mail, post or via social media
• Use or view our website via your browser’s cookies.

Data that is collected automatically (Cookies or Similar Technologies):

• We may automatically collect some information about your visit to the Website. This includes the date, times, and frequency with which you access to the website and the way you use and interact with its content.
• We will collect this data automatically via cookies, in line with the cookie settings on your browser.

How do we use your personal data

There are various of ways in which we use your personal data, depending on how you interact with us. If you do not provide your information to us as your name, contact details address when reserving a room on our website, then we will not be able to provide/sell you that service as we would not be able to process your query.

We may use your data/information as follows:

Contacting you: In order for us to contact you about your purchase or query we need to use your personal information.

Cookies

Cookies are text files that are stored on your computer to collect standard Internet log information and visitor behaviour information. We use cookies to provide the best experience on our website. Including:

• To improve your experience on our websites, for example we use Cookies to remember the products you have put in your basket and to personalise your experience.
• To Understand how you or other people use our website.

What types of cookies do we use?

• Strictly necessary Cookies: These Cookies are required for the operation of our website. They are necessary for the safety, security and integrity of this website. For example of such a cookie would be as follows:
  This type of cookie would help to support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website.
• Functionality: We use these cookies so that we recognise you on our website and remember your prefer and location you are in. A mix of first-party and third-party cookies are used.
• Analytics: We use third party web analytics software, which allows us to monitor our website traffic. For example, we use Google Analytics.

For further information about cookies, please visit https://www.allaboutcookies.org

How to manage these Cookies:

You can set your browser to not to accept these cookies. Guidance about this can be found inside the website provided above. However if you remove/disable Cookies then you may not be able to access all or parts of our website.

Alternative direct link on how to manage cookies: https://www.allaboutcookies.org/manage-cookies/

How do we Secure your data

Your Personal data are protected with us, this is because we are taking this matter seriously and continuously developing our security and systems. Some of the actions we have already taken in place:

• We use the necessary technology to put limited access to the data, such as firewalls, user verification, strong data encryption, systems & data.
• We only hold your personal information for up to 7 years after the end of your relationship with us.

Your Protection Rights

We would like to make sure you are fully aware of all of your data protection rights.
Every user of this website is entitled to the following:
The right access: You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification: You have the right to request from us to correct any information you believe is inaccurate. You also have the right to request from us to complete information you believe is incomplete.
The right to erasure: You have the right to request from us to erase your personal data.
The right to restrict processing: You have the right to request from us to restrict processing of your personal data.
The right to data portability: You have the right to request from us to transfer the data that we have collected to another organization or directly to you.

Privacy Polices of other websites

LIVANA HOTEL Website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy

LIVANA HOTEL keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 05/09/2020.

Link to our privacy policy: www.livanahotel.com/privacy.html

Contact Us

If you have any questions about us or would like to make a request or you would like to exercise any of these rights as stated under ‘What are your protection Rights‘ please contact us by one of the following options:

Email: info@livanahotel.com